Keith A. Sykes
Keith Sykes served 8 years in the United States Marine Corps, and after graduating from Villanova University accepted a process improvement and change management consulting position with Accenture in London. Keith spent 3 years working on cross-industry, client-facing projects throughout the UK. He subsequently returned to the U.S., where he was promoted into the executive ranks at Accenture and spent the next 17 years leading global project teams and programs in the areas of Quality Assurance, Risk Management, Change Management and Learning and Talent Development. Keith is a graduate of Valley Forge Military Academy, holds a BA from Villanova University and Executive Education Certificates from Harvard Business School, Villanova University, Carnegie Mellon University and Pace University. On a personal note, Keith is a single-Dad to Brandon (23) and Grace Abigail (3).
Matthew R. Sykes
Matthew Sykes has over 20-years customer service and management experience. Matthew began his career at Verizon as a Service Technician, and subsequently went on to lead home improvement projects in Roofing, Concrete and Painting. Matt spent several years as a call center supervisor and was responsible for the management and oversight of 20 employees. In his last role, Matt spent 7-years in the Casino Industry, where he served as a floor supervisor. Throughout his career, Matt has always enjoyed being face-to-face with customers, providing a hands-on customer experience, delivering high quality workmanship, and exceeding customer expectations. Matt is a father to three amazing kids, Corey (15), Chase (8) and Addison (3).
Brittany L. Hughes
Customer Care Manager
Brittany studied business management, is currently pursuing a bachelor’s degree in IT from Penn State and has 12 years of customer service experience. Brittany was a suite supervisor at Wells Fargo Center, worked at the Reading Country Club directly under the Banquet Manager and interned with the Catering Manager. Recently, Brittany was a table games dealer at Valley Forge Casino Resort and Sugar House Casino. Brittany has also studied Marketing and Advertising and interned at several reputable companies in King of Prussia. Brittany and Matthew were engaged in February, 2016, and are raising their three children together.